سياسة الاسترجاع

Naqaa Art operates under strict principles of precision, authenticity, and respect for our collectors. Every acquisition represents a commitment to technical rigor and structural integrity. Should an acquired work fail to meet your expectations or arrive damaged, the following protocols govern returns and replacements.

01 / CATALOG EXHIBITS (Standard Acquisitions)

For non-customized, standard catalog works from THE VAULT, collectors maintain the right to revoke an acquisition within the statutory timeframe:

  • Cancellation Window: You have 14 calendar days from the date of physical delivery to request a return.
  • Return Condition: The artwork must be returned in its original, pristine condition—unaltered, unmounted, and fully encased in its original custom protective packaging. Proof of acquisition (order confirmation or original receipt) is required.
  • Initiating Protocol: To request clearance for a return, submit a dispatch to naqaaart@protonmail.com.
  • Logistics & Dispatch: Once approved, you will receive return instructions and address details. Unsolicited shipments sent back without prior clearance will not be accepted into THE VAULT.
  • Shipping Responsibility: For standard returns based on preference or space fit, all return transit, insurance, and logistics costs remain the sole responsibility of the collector. Items must be dispatched back within 14 calendar days following initial notification.

02 / CUSTOM & COMMISSIONED WORKS

Due to their singular, personalized nature, bespoke commissions and made-to-order architectural pieces are non-returnable and non-refundable.

Exception: Returns, restoration, or replacements are strictly limited to verified transit damages or proven structural defects.

03 / DAMAGED SHIPMENTS & TRANSIT ANOMALIES

Naqaa Art applies maximum technical rigor to protective packaging and white-glove transit casing. In the rare event an artwork arrives compromised, the following emergency protocol applies:

  • Delivery Reservation: If visual damage to the exterior casing is present upon courier arrival, you must record a formal reservation on the delivery slip.
  • Immediate Notification: Report the damage to naqaaart@protonmail.com within 48 hours of receipt, attaching detailed high-resolution photographs of the damage and exterior casing.
  • Resolution & Costs: Upon verification, Naqaa Art will assume full financial responsibility for return logistics. We will prioritize the full restoration or replacement of the artwork. If replacement is unfeasible due to absolute scarcity, a full refund will be issued.

04 / EXCHANGES

Due to the limited and finite nature of EXHIBITS, direct exchanges are not automated. The most efficient procedure is to initiate an approved return for the original piece, and separately acquire the desired available artwork from THE VAULT.

05 / REIMBURSEMENTS & TIMELINES

  • Verification: Upon receipt of the returned artwork at our studio, our conservators will inspect the piece. You will receive notification regarding approval status.
  • Processing: Approved refunds are issued strictly to the original payment method within 10 business days of physical receipt and verification (maximum 14 days from withdrawal notification).
  • Banking Delays: Please allow additional time for your financial institution to process and post the transaction. If more than 15 business days have elapsed since approval, contact naqaaart@protonmail.com.

06 / DIRECT CORRESPONDENCE

To initiate a return or report a transit anomaly, reach the studio directly at: naqaaart@protonmail.com

Last Updated: July 2026